The Code Enforcement Division works diligently every day to ensure New Castle County remains a safe and desirable place to live, work and recreate. The division focuses its efforts on gaining compliance with all county laws that may affect the quality of life in our neighborhoods and the general welfare of our citizens.
We accomplish this through a fair and unbiased enforcement program where we:
- Investigate complaints regarding violations of county zoning, property maintenance and building codes
- Inspect and monitor over 1,100 vacant properties each month
- Conduct sweeps in troubled neighborhoods
Code Enforcement cannot enforce other codes or violations on public streets and other areas.
Should you wish to report a concern regarding a property located within unincorporated New Castle County, please use one of the following methods:
- Online property maintenance complaint system
- Telephone at (302) 395-5555
- Email at firstname.lastname@example.org
- In person at the New Castle County Government Center, 87 Read’s Way, New Castle
When reporting a code issue, please provide a specific address with as much detail as possible regarding the issue in question. This will help Code Enforcement more quickly identify the correct property and begin an investigation.
For your personal safety, please do not trespass on someone else’s property or confront the property owner in an attempt to settle the matter yourself.
Ordinance 18-020 was adopted by County Council and signed into law by County Executive Meyer on July 16, 2018. Section 40.31.920 of the ordinance addresses home occupations, sales of motor vehicles and prohibited signage.
Upon receiving a complaint, Code Enforcement will perform an inspection.Code Enforcement will send a letter to the property owner listing violations found and give them 12 days to correct the violations.If the violation still exists when the property is again inspected, a ticket will be issued.If the violation is still not corrected, additional tickets may be issued until it is fixed.
The cost of a ticket is $50 for each violation, although failure to correct the violation could cause the penalty to increase. Tickets may be paid online or by mail.
Other violations result in the issuance of a violation notice and a time frame for correction of the violation(s). Failure to correct within the time allotted may lead to charges being filed in court.