News Flash

Executive - Press Release

Posted on: May 10, 2018

New Castle County takes new action to collect unpaid taxes and fees

Partners with school districts to share costs

Property owners can view payment status online at http://nccde.org/parcelsearch.


New Castle, DE – New Castle County Executive Matt Meyer today announced a first-ever partnership with school districts to collect long-term unpaid property taxes and sewer service fees. This action follows the County’s successful collection initiative last fall to improve collections of short-term delinquent property taxes following October’s annual tax payment deadline.  That effort, consisting of County Finance Office outreach to individual taxpayers via written and phone communications, secured an additional $1.5 million in payments and cut the short term property tax delinquency rate by 50%.

“County property taxes fund county police, paramedics, and 911 communications, along with libraries, parks and the many services we provide to the public,” said County Executive Matt Meyer.  “You and I pay our property taxes and sewer fees. All of our neighbors must pay too.  Do the right thing.  Make arrangements to pay your past-due bill now or face additional fees and restrictions on your property.”

The County has already collected over 99% of property taxes due in 2017. 83% of unpaid county property taxes are more than one year past due and more than half (54%) are long term debts more than three years past due.  Additionally, more than half of unpaid county sewer fees are more than one year past due and more than one quarter are more than three years delinquent.  Last fall, County Executive Meyer directed county staff to take new steps to collect these long term debts.  Despite multiple and ongoing efforts by the County’s Office of Finance to make contact with property owners and sewer account holders, factors such as relocation, death, bankruptcy and changes in financial circumstances make long-term delinquent taxes and fees the most difficult to collect.  After a competitive bidding process, New Castle County selected Professional Recovery Consultants (PRC), an industry-leading collections agency with a proven track record, to assist in long-term delinquent collections of sewer and property tax bills.

New Castle County’s Office of Finance is responsible for collecting county sewer fees and both county property taxes and school district property taxes.  Because school district property taxes account for more than 80% of property taxes collected by the office of finance, New Castle County has partnered with each of the school districts that serve New Castle County in an effort to increase collections and to share the administrative expense of this collection initiative.

Under the direction of the New Castle County Office of Finance, PRC will send written correspondence to taxpayers and initiate phone conversations and, after making contact, help taxpayers with repayment arrangements.  PRC is a leading collections agency whose staff has worked with numerous state and local governments to reduce their delinquent tax obligations.  PRC offers the staff and technology to successfully identify and make contact with taxpayers in a professional and compliant manner, with a focus on using respectful and non-alienating communications methods.  The firm has never been fined or sanctioned for any violation of Consumer Protections and regulations.  

The New Castle County Office of Finance collections staff will continue to focus on processing tax payments and administering enhanced short-term delinquent collection efforts.

Property owners who have questions can contact the New Castle County Office of Finance at treasury@nccde.org anytime or call (302) 323-2600 Monday through Friday from 8 a.m. to 4 p.m.


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Contact: Jason Miller, Director of Communications, 302-545-1462

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