The Professional Standards Unit is responsible for the internal integrity of the Police Department. It is maintained by one lieutenant and one sergeant, who report directly to the Chief of Police. Any complaints concerning the conduct of a departmental employee may be filed with the Professional Standards Unit.
It is the policy of the Police Department to accept and investigate all complaints or allegations of misconduct on the part of any employee. In doing so, the department will endeavor to be fair to both the complainant and the employees involved.
Any complaints concerning the conduct of a departmental employee may be filed with the Professional Standards Unit. Upon review, a determination is made as to whether the complaint would be more appropriately investigated by the Professional Standards Unit or the employee's supervisor. The complaint form can be used to file complaints against any Department of Police employee, which can be submitted by email or by mail to:
Professional Standards Unit
New Castle County Police
3601 N. Dupont Highway
New Castle, DE 19720
The Professional Standards Unit may also be contacted by calling 302-395-8008.
Once your complaint has been received, it will be investigated according to appropriate procedures and you will be notified of the results. The Police Department encourages the filing of legitimate complaints as a means to hold the department and its employees accountable to the public.
Discipline & Complaints
The Professional Standards Unit is staffed with two sworn police officers who are responsible for the investigation of allegations against police officers. The Professional Standards Unit is also responsible for tracking all disciplinary matters and complaints against Department of Public Safety personnel. An annual summary of all citizen complaints and internal administrative investigations is available through the Professional Standards Unit.
Law Enforcement Code of Ethics
"As a law enforcement officer, my fundamental duty is to serve mankind; to safeguard lives and property, to protect the innocent against deception, the weak against oppression or intimidation, and the peaceful against violence or disorder; and to respect the constitutional rights of all men to liberty, equality and justice."
"I will keep my private life unsullied as an example to all; maintain courageous calm in the face of danger, scorn, or ridicule; develop self-restraint; and be constantly mindful of the welfare of others. Honest in thought and deed in both my personal and official life, I will be exemplary in obeying the laws of the land and the regulations of my agency. Whatever I see or hear of a confidential nature or what is confided to me in my official capacity will be kept ever secret unless revelation is necessary in the performance of my duty."
"I will never act officiously or permit personal feelings, prejudices, animosities, or friendships to influence my decision, with no compromise for crime and with relentless prosecution of criminals. I will enforce the law courteously and appropriately without fear or favor, malice or ill will, never employing unnecessary force or violence and never accepting gratuities."
"I recognize the badge of my office as a symbol of public faith, and I accept it, as a public trust to be held so long as I am true to the ethics of the police service. I will constantly strive to achieve these objectives and ideals, dedicating myself before God to my chosen profession . . . law enforcement."