Walk-in payments are accepted at the New Castle County Government Center, located at 87 Reads Way in New Castle. Payments by cash, check, money order, Discover Card, and debit card are accepted. The payment window is open between the hours of 8 a.m. and 4 p.m., Monday through Friday.
A drop box is also available for making check and money order payments 24 hours a day at the main entrance of the New Castle County Government Center.
If you lose or misplace the self-addressed envelope that was sent with the bills, you can mail your payment to:
New Castle County Sewer
P.O. Box 470
Claymont, DE 19703
In addition to paying by mail or in person at the Government Center, you can also pay with your Discover Card by calling 302-323-2600. Discover Card fees vary based on the amount of the bill.
Major credit cards are accepted through Paymentus, a third-party company that accepts Visa, MasterCard, Discover, American Express, and electronic check. You can pay your residential sewer service bill online by clicking here,or by calling Paymentus toll-free at 1-877-225-7351. Paymentus charges users a service fee of $5.25 for each transaction per $650 increment. If you are paying more than $650, you will be required to pay with multiple transactions when using this service. If you have any questions concerning making payments through Paymentus, you may call their Customer Contact Center at 1-800-420-1663.
All residential properties connected to the New Castle County sewer system are billed on an annual basis. This billing is mailed out once a year in January in advance for the current calendar year. For example, sewer service bills received in January 2013 cover the calendar year ending December 31, 2013. Sewer service bills are based on a property's actual water usage over a prior 12-month period. The property's water company provides this information in quarterly amounts to New Castle County.
If you have questions, or need additional information, contact the New Castle County billing information line at 302-323-2600 or via email. You can also check out our frequently asked questions.